FAQ
Frequently Asked Questions
📦 How long does shipping take?
Standard delivery typically takes 5–10 business days, depending on the item and your location.
📬 Will I receive tracking information?
Yes. Once your order ships, you’ll receive a tracking link via email to follow your delivery in real time.
🌍 Do you ship internationally?
Currently, we only ship within the United States.
💳 What payment methods do you accept?
We accept all major credit and debit cards, as well as PayPal and other secure payment options.
🔒 Is my payment information safe?
Yes. LuxeScapeSupply.com uses industry-standard encryption and secure checkout technology to protect your data.
🔁 What is your return policy?
You may request a return within 14 days of delivery for eligible items. Products must be unused and in original packaging. Final Sale items are not eligible for return.
🚚 Who pays for return shipping?
Return shipping costs are the customer's responsibility unless the item is damaged or defective.
📸 What if my item arrives damaged?
Please contact us within 48 hours of delivery with photos. We’ll arrange a replacement or refund as quickly as possible.
🛠️ Are your products easy to assemble?
Yes. Most items include clear instructions and require minimal assembly. Contact our support team if you need help.
🧾 Are your products covered under warranty?
Most products are covered by a manufacturer's warranty. Details are listed on each product page or available upon request.
📝 Can I cancel or modify my order?
Orders can be changed or canceled within 24 hours of placement. After that, changes may not be possible.
📞 How can I contact LuxeScapeSupply?
Email us at support@luxescapesupply.com or use live chat during business hours.